Shipping Policy

Thank you for visiting and shopping at Our Website. The following terms and conditions constitute our Shipping and Delivery Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

Capitalized words in this document have specific meanings defined under certain conditions. The definitions provided here have the same meaning whether they appear in singular or plural form.

DEFINITIONS

FOR THE PURPOSES OF THIS DISCLAIMER:

The term “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Disclaimer) refers to:

DIGISCAPE SOLUTIONS LIMITED, located at P.O BOX 25520, LAVINGTON, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA. Registration number: PVT-BEUE8GD9.

The term “Country” refers to Kenya.

The term “Goods” refers to the items offered for sale on the Service, whether tangible or digital.

The term “Orders” means a request by You to purchase Goods from Us.

The term “Service” refers to the Website.

The term “Website” refers to the URL accessible from gamezdepot.online.

The term “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

DIGITAL GOODS DELIVERY POLICY

All Digital Goods purchased will be delivered through download or grant of access, either by email, designated Website access, or any other means of access (the “Delivery”). The Delivery is considered complete when the purchased Digital Goods and their content are in Your possession, either by downloading or accessing them through Our Website or any other website via the internet, or when they are made available to You. For the purpose of the Refunds & Returns Policy, the Delivery will be deemed to have occurred on the date of the first download or grant of access, regardless of the time of the first access by You.

SHIPPING POLICY

Shipment processing times: All Orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed and shipped on weekends or holidays. You will receive another notification when Your order has been shipped. The processing time is in addition to the shipment time, which varies according to the chosen shipment method and is determined by the shipment carrier.

If We experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via the email or telephone provided.

Shipping Rates & Delivery Estimates

Shipping is free of charge. The estimated delivery time varies according to Your location and ranges from 5 to 14 days.

Delivery delays can occasionally occur and are not always within Our control.

Shipment Confirmation & Order Tracking

Once Your order has shipped, You will receive an email notification from Us, including a tracking number that can be used to check the status of Your shipment. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment has not arrived within the estimated delivery time, please contact Us using the email provided under “Contact Us.”

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to Your Order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.

DAMAGES

We are not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

REFUNDS & RETURNS

If You would like a refund or wish to initiate a return, please review Our Refunds & Returns Policy on Our Website first.

CONTACT US

If you have any questions about this Shipping Policy, You can contact Us at:

support@themeveranda.com