Refund and Returns Policy

Thank you for your purchase on our website.

If, for any reason, you are not completely satisfied with your purchase, we encourage you to review our refund and return policy outlined below.

The following terms apply to any products you have purchased from us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The capitalized words in this policy have meanings defined under specific conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

DEFINITIONS

For the purpose of this Return and Refund Policy:

Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to

DIGISCAPE SOLUTIONS LIMITED, located at P.O BOX 25520, LAVINGTON, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA. Registration number: PVT-BEUE8GD9.

Goods refer to the items, whether tangible or digital, offered for sale on our Service. Orders mean a request by you to purchase Goods from us. Service refers to the website. Website refers to the URL accessible from themesveranda.com. You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR ORDER CANCELLATION RIGHTS

Although we are confident that you will enjoy our products and goods, we understand that there may be situations where you need to cancel your order. To exercise your right of cancellation, you must inform us of your decision by providing a clear statement. You can inform us of your decision by:

By email: support@themesveranda.com

We will reimburse you no later than 14 days from the day we receive the returned Goods. The reimbursement will be made using the same means of payment you used for the order, and you will not incur any fees for the reimbursement.

DIGITAL GOODS:

Purchase of Recurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the services will automatically renew at the end of each subscription cycle. You have the right to cancel your subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect on the following day, after which you will be downgraded and/or denied access to the subscription and/or services. Cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.

Purchase of One-Time Digital Goods: You have the right to cancel your order within 7 days of purchase without providing a reason, by contacting our support at the email mentioned above. If a purchased digital good does not perform as described on the website, you may contact our support at any time, and we will assess your claim. If justified, we will provide a refund. Refunds will not be granted in cases of purchase abuse.

Purchase of Digital Services as Digital Goods (Digital Services): Due to the unique and personal nature of digital services, returns and refunds will be handled on a discretionary basis. We have the sole discretion to assess cancellation requests on a case-by-case basis, which should be sent to our support email mentioned above. Factors considered include the terms of use, adherence to our highest standards in providing the digital services, as well as any misconduct or improper use. Incomplete orders may be canceled within 7 days of placement. Completed orders or milestones may be canceled within 3 days after delivery of the digital services or the notice of them, whichever is the latest.

TANGIBLE GOODS:

You have the right to cancel your order within 7 days without providing a reason.

The deadline for canceling an order is 7 days from the date you received the goods or when a third party you appointed, who is not the carrier, takes possession of the delivered product.

CONDITIONS FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The goods were purchased within the last 7 days.
  • The goods are in their original packaging.

The following goods cannot be returned:

  • Goods that were made to your specifications or clearly personalized.
  • Goods that, due to their nature, are not suitable for return, rapidly deteriorate, or have expired.
  • Goods that are unsuitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
  • Goods that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Only regular priced goods are eligible for a refund. Sale items are not eligible for a refund, unless prohibited by applicable law.

RETURNING GOODS

You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:

We cannot be held responsible for goods that are damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the goods or proof of return delivery.

GIFTS

If the goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@themesveranda.com